Reflections, experiences and perspectives inspired by travel, places and the journeys that help us see the world differently.
Travel technology has removed much of the friction from the journey, but convenience is not the same as reassurance. Even in highly automated travel experiences, people still need human judgement, empathy and support when things become uncertain.
On an afternoon flight to Kuala Lumpur, I looked out of the window and found myself staring at an endless sea of clouds. Up there, everything felt still. The world below continued moving at its usual pace. Deadlines were still there.Meetings would still happen.Emails would still be waiting. Yet, from above the clouds, none of…